FAQWarning: To prevent electrocution switch off at mains supply (breaker) before installing or maintaining a product. Ensure other people cannot restore power without your knowledge.
Can I place an order over the phone? That’s fine, call us on 0161 737 7333 and one of our sales team will help you out.
I need some technical information on a product that is not listed in the description, what do I do? Please Email us, call or click on chat and we will do our very best to help you, if we are unsure we will find out by either calling the manufacturer or checking with our technical department and then get back to you.
Can you deliver next day? Yes we would be able to deliver next day providing we have all the items in stock and that you order before 1pm.
Something I‘ve ordered has not turned up yet? Although we do quote a 2-4 day delivery there are rare instances where items may be out of stock and we are awaiting goods from the manufacturers. If this is the case we will endeavour to contact you to let you know. If no one has contacted you and your parcel has not arrived within the stated time please either go on line and in the my account section use the online tracking service. Email us or call the team who will be able to provide an estimated time of arrival.
Can I have my order delivered to a different address to my billing/card address? Yes, go through the checkout procedure you will reach a delivery address field. This will automatically have your billing address field in. If you want to change the Delivery address just type in the preferred destination for your goods and move onto the next step.
Why has my card has been declined? Card payments can be declined for a number of reasons. The most common reason is because the billing address does not match the address your card is registered to. Try entering the address where your card is registered to where billing address fields. If the payment is still not successful, please call us on 0161 737 7333 and we will be happy to assist.
Are Light Bulbs included with your light fittings? Yes, some light fittings do come with light bulbs included in the price. Where they don’t, you will find the lamps you need clearly indicated on the product detail page and in the product information.
Do Your Prices include VAT? At www.ghsspecialprojects.com prices displayed are inclusive of VAT. To view prices excluding VAT, click into the product and it is displayed under the price including VAT.
Something I purchased has gone wrong or broken, what should I do? First check to see if it is still within warranty. You can check in “My Account” on our website and look at your past orders to establish exactly when you purchased it. Next check the box or instructions (if you haven’t got them please check the website, as some items have the instruction leaflets as downloadable PDF files). Then Email us and tell us the details of the problem and we will instruct you what to do next. Please contact us BEFORE taking down fitted items as the manufacturer may require that an engineer sees the product-in-place before they will consider replacing or refunding it, as sometimes the problem can be easily fixed. We may also be able to offer a solution via email in some cases without the trouble of returning the goods.
I‘m not happy with the service I have received from GHS Special Projects, what will you do about it? We will try to put things right to your satisfaction. Please put your comments in writing – this is important as things can be misheard or misunderstood over the phone – and send them by fax, post or email using the details given on the “ Contact us” page. We will investigate your comments and contact you as soon as possible.
My product has stopped working. In the event your product has stopped working, check the following:
- There is there power running to the unit. When changing a product, always switch off at the mains and allow the product to cool before handling. Do not exceed the wattage where stated.
- The connections are tight
- No loose strands of wire have been left out of the connection block (where applicable)
- Unit has not overheated. IP65 units can prevent air circulation and cause products to over heat and become damaged.
- LEDs will become damage if exposed to consistently high temperatures in excess of 50 degrees or more.
- The voltage input is between 220-240V. All our products are compatible with standard UK voltage ranging 220-240V and could become damaged/ blown if exposed to voltages higher than recommended.
- This could happen for various reasons:
- The product is not compatible with the dimmer
- There is not enough load on the circuit i.e. there are not enough lamps connected to the dimmer
- There may be unstable or excessive voltage on the circuit
- Warning: Lamps may become damaged if left flickering for a continuous period of time
Product stays on for a second after it has been switched off? Some LED products may hold current within the fixture or lamp for a couple of seconds after it has been switched off which may cause the light to remain on for a second after it has been switched off before turning off completely and will not cause any problems to the lighting unit.
Product stays continuously bright or dim after it has been switched off? You may have an earth leak on your circuit. You may not have noticed this with a standard halogen because it may be a small leak and isn’t strong enough to light up a standard halogen/ fluorescent/ tungsten product.
This could be very dangerous and you should consult an electrician. If you have any questions about a product, you can contact our Bright Spark for further advice by chat, email or phone.