Refund and Returns Policy

Returns & Refunds Policy

We take great care to ensure our products arrive in perfect condition, and we hope you find exactly what you need within our range. If you need to return an item for a refund or replacement, you can do so within 14 days of receiving your order by following these steps:

1. Contact our customer service team at support@ghsspecialprojects.com to request a returns note.
2. Have your order confirmation ready to speed up the process.
3. Ensure the item is returned in its original packaging to qualify for a full refund.

Refunds and replacements are processed in accordance with our standard return policy. If you have any questions, our team is happy to assist.

Non-Returnable Items

The following items are non-returnable:

• Bespoke items
• Downloadable software products
• Special Order items

Please do not send your purchase back to the manufacturer unless requested.

Partial Refunds

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery.

Returns are subject to a 40% restocking fee.

Refund Process

Once your return is received and inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

1. First, check your bank account again.
2. Next, contact your credit card company, as it may take some time before your refund is officially posted.
3. Then, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@ghsspecialprojects.com.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at support@ghsspecialprojects.com.

Shipping Returns

To return your product, you should mail your product to the address provided with your returns note. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Order Cancellations

If you wish to cancel your order, please contact our customer service team at support@ghsspecialprojects.com. To speed up the process, have your order confirmation and details of the items you wish to cancel ready. If your order has already been shipped before we process your cancellation request, you will need to return the goods at your own cost, including any carriage fees and additional charges such as insurance. GHS Special Projects does not cover return costs. Please ensure you obtain proof of posting or use a tracked service, as we cannot accept responsibility for items lost in transit. Returned goods must be unused, in perfect resalable condition, and sent with a completed return docket within 14 days of purchase. Once we receive your return, we will process it promptly, though the process may take up to 7 working days to complete. For added security, we recommend using Special Delivery for tracking and insurance.

Bespoke and Custom Items

All bespoke, custom, or made-to-order LED lighting products are made specifically to your requirements and are therefore non-refundable and non-exchangeable unless the product is proven to be faulty due to a manufacturing defect. Accessories damaged in transit will be replaced subject to GHS approval.

Please note the following regarding custom orders:

• Production begins only after full specifications are confirmed and payment is received.
• As these items are tailored specifically to your requirements, they cannot be cancelled or modified once manufacturing has commenced.
• In the event of a fault, we will inspect the product upon return. If found to be defective, a repair or replacement will be issued at our discretion, subject to stock availability.
• All return requests must follow our standard returns procedure, including obtaining a Return Authorisation Number (RAN).

Need Help?

Contact us at support@ghsspecialprojects.com for questions related to refunds and returns.