We take great care to ensure our products arrive in perfect condition, and we hope you find exactly what you need within our range. If you need to return an item for a refund or replacement, you can do so within 14 days of receiving your order by following these steps:
- Contact our customer service team at support@ghsspecialprojects.com to request a returns note.
- Have your order confirmation ready to speed up the process.
- Ensure the item is returned in its original packaging to qualify for a full refund.
Please note that refunds and replacements are processed in accordance with our standard return policy. If you have any questions, our team is happy to assist.
Additional non-returnable items:
- Bespoke items
- Downloadable software products
- Special Order items
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ghsspecialprojects.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ghsspecialprojects.com
Shipping returns
To return your product, you should mail your product to the address provided with your returns note.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cancellations
If you wish to cancel your order, please contact our customer service team at support@ghsspecialprojects.com. To speed up the process, have your order confirmation and details of the items you wish to return ready.
If your order has already been shipped before we process your cancellation request, you will need to return the goods at your own cost, including any carriage fees and additional charges such as insurance. GHS Special Projects does not cover return costs. Please ensure you obtain proof of posting or use a tracked service, as we cannot accept responsibility for items lost in transit.
Returned goods must be unused, in perfect resalable condition, and sent with a completed return docket within 14 days of purchase. Once we receive your return, we will process it promptly, though the process may take up to 7 working days to complete. For added security, we recommend using Special Delivery for tracking and insurance.
Need help?
Contact us at support@ghsspecialprojects.com for questions related to refunds and returns.