All bespoke, custom, or made-to-order LED lighting products are non-refundable and non-exchangeable unless proven to be faulty due to a manufacturing defect.

Please note the following:

• Production begins only after full specifications are confirmed and payment is received.
• As these items are tailored specifically to your requirements, they cannot be cancelled or modified once manufacturing has commenced.
• In the event of a fault, we will inspect the product upon return. If found to be defective, a repair or replacement will be issued at our discretion, subject to stock availability.
• All return requests must follow our standard returns procedure, including obtaining a Return Authorisation Number (RAN).